Refund Policy

This Refund Policy ("Policy") outlines the terms and conditions for requesting refunds for services provided by Consulting Signature Ltd ("the Company," "we," "us," or "our"). By engaging in business with us and using our services, you agree to comply with the terms of this Policy.

 

Scope
1.1. This Policy applies to all services provided by Consulting Signature Ltd.
1.2. This Policy does not apply to any products, goods, or materials that may be sold or provided by the Company, as they may have separate refund policies.

 

Refund Eligibility

2.1. Refunds may be considered under the following circumstances:
a. Service Cancellation: If you request the cancellation of a service before it has been initiated or completed, you may be eligible for a refund. The eligibility for a full or partial refund will be determined on a case-by-case basis.
b. Unsatisfactory Service: If you are not satisfied with the service provided by the Company and can demonstrate valid reasons for dissatisfaction, you may be eligible for a refund. The eligibility and amount of the refund will be determined on a case-by-case basis.
c. Non-Delivery: If the Company fails to deliver the agreed-upon service within the specified time frame or deadline, you may be eligible for a full refund.

 

Refund Request
3.1. To request a refund, you must submit a written refund request to the Company's designated contact email address within a reasonable timeframe from the occurrence of the eligible circumstance.
3.2. The refund request should include the following information:
- Your full name and contact information.
- Details of the service for which a refund is being requested.
- Reason for the refund request, including supporting documentation or evidence, if applicable.

 

Refund Process
4.1. Upon receiving your refund request, the Company will review it and assess its eligibility based on the terms outlined in this Policy.
4.2. The Company will notify you of the decision regarding your refund request within a reasonable timeframe.
4.3. If your refund request is approved, the Company will process the refund within a reasonable timeframe using the original payment method. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment processor.

Non-Refundable Circumstances
5.1. The following circumstances are generally not eligible for a refund:
- Change of mind or no longer requiring the service.
- Service cancellation or dissatisfaction due to reasons beyond the Company's control.
- Services that have been fully or partially completed.

 

Dispute Resolution
6.1. If you are dissatisfied with the Company's decision regarding your refund request, you may contact us to discuss the matter further and attempt to reach a resolution.
6.2. In the event of a dispute that cannot be resolved through negotiation, the parties may pursue any available legal remedies in accordance with the applicable laws and jurisdiction.

 

Changes to this Policy
7.1. The Company reserves the right to modify or amend this Policy at any time without prior notice. Any changes to this Policy will be effective immediately upon posting on the Company's website.